Associate Director
Posted on :
03-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2786765
- Who You Are
You are a strategic thinker with experience in technical operations, primarily focused on supporting customer experience through success models, automation, and AI. You have strong analytical, communication, goal-setting, problem-solving, and research skills.
What You'll Do
- Manage the TechOps and Fintech Support teams that act as 2nd level to the Level 1 support team
- Cross-functionally work directly with engineering, product, fincrime and payment operations (to name a few) to solve complex customer issues around global payroll, invoices, HRIS, 3rd party processing teams and numerous Deel partners
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
- Balance immediate solutions to improve the customer experience with architecting future solutions to scale
- Ensure that the customer experience is efficient and effective for the customer and internal stakeholders
- Recommend innovative, scalable solutions to solve customer-related needs, backed by data driven insights
- Employee hiring, training, development, assessments, management, leadership, and career path plans.
- You will be expected to roll up your sleeves dig into the weeds and interact and solve customer problems
- Requirements
Experience:
- 8+ years of combined expertise in People Leadership, Operations, Planning, Budgeting, Process Design, Process Re-engineering, Change Management, and Communications.
- Work Style:
- Comfortable working autonomously with minimal guidance, supporting leadership and driving initiatives.
- Ability to operate without direct supervision, prioritizing tasks and supporting multiple leaders.
- Ability to work remotely and continue to stay focused and productive and work flexible hours as your teams are in multiple time zones covering EMEA< LATAM and APAC
Leadership and Relationships:
- 4+ years of managerial experience, capable of both direct work contributions and managing a team.
- Proven capability in building relationships and fostering connections across various levels of the organization for success.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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