IVRPBX Developer
Posted on :
01-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2780675
Hello
Hope you are doing Good.
Role: IVR/PBX Developer
Location: Okemos MI (Hybrid Onsite 2 days/week))
Duration: 6 months Contract
Client: Apex / Delta Dental Detroit
Pay Rate: $50 W2(AI)
Only on W2. Hybrid onsite
Need 5 years in the following:
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP VXML SQL XML REST)
- Software development in an object orientated programming language; ability to design develop and support advanced IVR applications.
- Knowledge of PBX architecture telecommunication network services and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus.
Employment Type
Full Time
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