Telephone Operator

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests over the phone
• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Assists guests with international calls and directory queries
• Handles guests needs or requests and reports complaints to the FO Supervisor/Duty Manager
  

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills