Desktop Support Manager

Title FSO Manager / DSS Manager / Field Service Manager / Desktop Support Manager

Location Hilton Head Island SC 29926

Job description

Description

Minimum 5 Years of Experience in IT Operations and Leadership Role

Total of 10 IT experience

Good understanding of support processes and ability to manage and develop a team

Experience in managing a team of Field Support engineers IT Support engineers

Experience on Vendor service management

Excellent communication and cooperation skills

Proactive and independent ways of working

Fluent oral and written English

ITIL knowledge certificate is considered an advantage

Good interpersonal skills and customeroriented mindset

Should be able to understand the IT Infrastructure IT Change Management Understanding of Network and Servers

Should be able to work on Microsoft Office tools

Roles & Responsibilities:

Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customers standards are followed

Monitors service delivery performance and compliance with high focus on Employee Experience

Has a deep understanding of:

o The Site: Infrastructure IT Challenges Network Layout Critical Business Processes

o The Services: Who deliver What Key Contacts

o The Employees: Type Needs and Challenges

Able to execute changes/IMACs along with the larger IT team

Applies a blend of subject matter Customer environment and leadership expertise to solve simple and complex business IT operations issues

Travel to sites in the cluster

Work with the field services tech field services site lead and off shore/onshore various technology teams to achieve end user wow experience