IT Systems Analyst

The IT Systems Analyst creates a positive customer service experience and builds strong customer relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with an exceptionally professional attitude. The IT Systems Analyst serves as a Tier 1 deskside support to internal customers.

*This position will work on a project team as a resource that is responsible for the removal of
obsolete hardware and the deployment of new mobile laptops and monitors.

Minimum Qualifications:
A College degree in a technical subject such as Information Technology or equivalent
experience.

Preferred Experience:

• CompTIAA
• CompTIA Network
• TIL v4 Foundation

Responsibilities:
2 years of experience working in a Desktop Support or laptop configuration and deployments.
2 years of troubleshooting / fixing Windows 10
2 years of Microsoft 365 Apps for Business deployments:
2 years of customer service experience (Deskside support)
Must be reliable and consistent in job performance
Must have an understanding and working knowledge of ITIL
Must have strong critical thinking skills customer service and a cando attitude
Must have strong written and verbal communication skills
Vital in identifying researching and resolving complex technical issues
Proficiency in resolving enduser software application PC and web browser errors

Availability Requirements:
Onsite Monday Friday up to 40 hours/week with shifts between the hours of 8AM5PM. No overtime.

This job requires a public safety background check to include criminal histories and fingerprinting.
Please note Police will contact the candidate directly during the process which can take up to 2 weeks
to complete.