Technical Support Engineer - Cebu

Provide the first point of IT Support contact for all employees.

Installing and configuring computer hardware operating systems and applications.

Assisting staff or clients through a series of actions either face to face; email or over the telephone to help set up

systems or resolve issues.

Troubleshoot technical issues to resolution and/or escalate to L2 support as required.

Log all incidents and service requests in the designated Helpdesk Ticketing system.

Manage Helpdesk tickets planning and prioritizing systematically to minimize backlog and ensure operational

efficiency.

Expedite the repair of hardware faults and software configuration problems notifying or forwarding to relevant suppliers

in a timely manner.

Provide technical assistance to project teams and undertake technical project roles when required; supporting the rollout of new applications and solutions.

Willing to work in 24/7 operations.

Ability to work independently and in a crossfunctional team.

OTHER SKILLED REQUIRED:

Strong customer service troubleshooting and problem solving skills.
Knowledge of hardware software and network troubleshooting.
Knowledge in Active Directory is a Plus.
ITIL training or Certificate is a Plus

Remote Work :

No