Customer Service Rep....
Customer Service Representative - Milaha
Posted on :
24-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2750038
Description Key Roles & Responsibilities
Customer Service
Customer Service
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Communicate to the clients/customers regarding the cargo which have been shipped via land air or sea freight
- Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report
- Monitor daily shipments handle any issues that may have occurred such as lost shipments Ship on Board (SOB) status Shipment status Container loading and positioning etc.
- Liaise with all overseas agents major shipping lines and airlines in procuring the best rates as per the customers requirements
- Ensure a high level of customer satisfaction and maintain a closed contact with all customers
- Upload incoming shipments details into Warehouse Management System (WMS)
- Provide to Assistant Manager weekly inbound and outbound volume reports by customer
- Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders
- Coordinate with the Warehouse Operations team to find solutions and resolve matters in relation to customers queries
- Maintain records of interactions/shipments with the customers in an orderly manner
- Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Assist A/R collections and support team members when needed
- Perform other jobrelated duties as assigned
Qualifications Education & Professional Qualification:
Professional Experience:
Geographic Experience:
Computer Skills:
Language Skills:
Fluent in English both written and spoken
Market/Industry/Functional Knowledge:
- Diploma in a relevant field
Professional Experience:
- 23 years of experience in customer service role
- Previous experience in the logistics industry is a preferred
Geographic Experience:
- Middle East/GCC Experience
Computer Skills:
- Working knowledge of Office and web applications
- Experience in using modern WMS systems including barcoding Master data RF etc..
Language Skills:
Fluent in English both written and spoken
- Other languages is a plus
Market/Industry/Functional Knowledge:
- Strong knowledge of the GCC logistics market
- Strong knowledge of local and regional customs procedure and legislation
- Understand and be able to exploit customer opportunities within and outside of Qatar
Job: Business Support
Organization: Warehousing & Distribution
Job Posting: Apr 4 2024 Unposting Date: Jun 3 2024
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Employment Type
Full Time
Key Skills
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