Reservations Agent
Posted on :
23-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2745218
- Job Description
- Consistently offer professional, friendly and engaging service.
- Book and enter room reservation requests using the Property Management System.
- Process reservations by mail, telephone, e-mail, fax or any OTA’s System.
- Process reservations from sales offices, other hotel departments and travel agents or company.
- Knowledge of available room types, as well their location and layout.
- Knowledge the selling status, rates and benefits of all packages.
- Knowledge of hotel facilities.
- Handling guest special requests, preferred room type, offering smoking or non-smoking room.
- Offering Hotel policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy.
- Communicate with other departments for VIP guests, or any special requests to be arranged by other departments.
- Co-ordinate airport pickups and other transportation requests.
- Knowledge of contracted policies with other companies, agents and OTA’s.
- Reporting to the Reservation Director for all reservation requests, or any new information should be known as well any difficult situation.
- Enter rooming lists while ensuring accuracy, as required.
- Update reservations ensuring a flawless check in and check out process.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Liaise with Sales and other departments as required.
- Answer telephone and email inquiries in a timely manner (when the working hour time).
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned must be followed.
- Handling reservation filing procedures.
- Prepare daily reservation file, to be delivered to the Front Desk.
- Shares knowledge and skills with other colleagues and departments.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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