Employer Active
Do you follow all the latest developments in technology and gadgets Do you have excellent communication skills in Italian This is your chance to work as a Customer Specialist for one of the Big Streaming channel companies!
Starting date beginning of MAY 2024
Responsibilities:
Communicate with customers via chat email & calls (small percentage)
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction representing a major brand
Assist customers to manage/secure their account & passwords
Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring:
Fluency in Italian (minimum C1) and Advanced English knowledge
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
Conditions on offer:
Relocation package if required (if coming from abroad)
Competitive monthly salary 2 extra salaries per year
Performance bonus
Meal allowance
Health care benefits and numerous other discounts
Transport bonus
Full training by certified instructors
Professional growth & development opportunities
Fully Remote position anywhere from PORTUGAL
Remote Work :
No
Full Time