Do you like to work in a city known for its caf culture and have a passion for customer service or content moderation Are you ready to work within social media Then continue reading!
Tasks
Your responsibilities and impact as a:
Customer Service Specialist:
- Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone via email or social media
- Supplying customers with the necessary information and solving any issues
- Following up of issues if needed
Content Moderator:
- Validating all written content for a social media platform confirming its accuracy and quality
- Having the opportunity to share your ideas in order to improve the quality of our work
- Being part of a team that makes the worlds information more accessible and useful
- Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality
Requirements
Skills qualifications and interests you need to succeed in this role:
- A native level of Italian and at least a B2 level of English
- Passion for customer service content moderation or technical support
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener comfortable and skilful at communicating with people
- Being energetic innovative and working proactively at a fast pace
- Excitement about intercultural communication and committed to a longer stay in Portugal
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit or a nationality that allows you to work in an EUcountry
Benefits
What is in it for you
- Type of contract: Unfixed term contract 30 days probation period
- Working hours: full time (40h/week) shifts 24/7 Monday to Sunday
- Salary conditions: 850 gross/month performance based bonus 120 from 4th full month
- Help with acquiring the NIF and SSN
- If you are relocating to Portugal relocation package of 360 euros per month for the first three months can be applied
- Paid professional training
- Fun and engaging companywide initiatives
- Excellent work culture
What should you expect from living in Lisbon
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people good vibes and a happygolucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large Englishspeaking local community and international environment
Your Future Company:
Your future company is a global leader in the BPO industry. With 170000 employees across the globe you will be member of a team behind the best experiences for 750 of the worlds leading and digitalfirst brands. The innovative solutions technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because its normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow