Customer Service Agent

Customer Service Representatives to provide superior customer services to all customers calling the call centre.
Guide customers on available Ooredoo product and services, packages, value added services
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure proper recording and closure of all issues.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Agent to follow-up and check complaint status with the concerned department by emails.
Communicate in a helpful and friendly manner with every customer over the telephone
Log in customer queries in Ooredoo provide Applications and resolve customer complaints in frontline itself or escalate to concerned dept.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets