International Voice ....
International Voice Process
Posted on :
12-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About the job
The Representative Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements.
Graduate freshers can also apply with excellent comms
Experience Min 6 months in Customer service with excellent comms
Educational Qualification Any Graduate or Under Graduate
Job Location Gurgaon sec 19 Udhyog Vihar Phase 3
5 Days working
Shifts Rotational with two Rotational offs
Job Responsibilities
- Ensure service delivered to our customers meets contractual
- Manage high call volume within desired AHT target (90Secs)
- Clarify customer requirements; probe for understanding use decisionsupport tools and resources to provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous friendly and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/ or services
- Participate in activities designed to improve customer satisfaction and business performance
educational qualification,travel process,inbound calls,international calling,uk process,customer support,excellent communication,customer satisfaction,voice process,internet communication,customer service,international voice process,blended process,us process,international bpo,call handling,international process,international call centre,customer handling,international sales,business performance
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
