Assistant Purser

Key Responsibilities:

Assist the Purser in managing the front desk and guest services operations onboard the ship

Greet and assist guests with checkin checkout and any inquiries or requests they may have

Handle guest complaints and resolve issues in a timely and professional manner

Maintain accurate records of guest accounts and transactions

Prepare and distribute daily reports to the management team

Coordinate with other departments to ensure a seamless guest experience

Train and supervise junior guest services staff

Participate in safety drills and emergency procedures as required

Assist with administrative tasks such as scheduling and inventory management

Adhere to company policies and procedures at all times

Responsibilities:

High School diploma or equivalent Bachelors degree in Hospitality or related field preferred

Minimum of 2 years of experience in a guest services role preferably in the cruise industry

Strong customer service and problemsolving skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office and other computer systems

Ability to work in a fastpaced and dynamic environment

Flexibility to work long hours and weekends as needed

Fluent in English additional languages are a plus

Must be able to pass a background check and obtain necessary certifications for working at sea

Remote Work :

No