Support Specialist

We are looking for a highenergy driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management working with Fortune 500 enterpriselevel customers. If you re interested in the intersection of technology innovation and knowledge this is the place to be!

The Tier 1 Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints screening them distributing to specialized team members and working on tickets. The Support Engineer will work closely with the team leader other members of the support team as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

Requirements :

• At least 1 year of experience in Customer Care/Technical Support or equivalent.
• Love technology curiosity about new products and approaches a gettoknowhowitworks attitude.
• Excellent communication skills and the ability to interact effectively with technical personnel.
• Selfmotivated proactive approach and ability to work well with little direct supervision.
• Strong problemsolving skills and a knack for troubleshooting.
• Thrives under pressure. Able to manage your time efficiently.
• Attention to detail highly organized with an absolute focus on quality of result.
• Knowledge in Linux systems utilities and scripting a plus.
• Experience working with Jira a plus.

Remote Work :

Yes

Employment Type :

Fulltime