Admin Assistant to BF
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Job Description
Working in shift bases available 24/7 with on call rotation.
• Accountable for operation handling (Monitor and track ticket system, Escalations handling, email system, phone for incoming Incidents and Requests according to process)
• Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the customer’s incident.
• Handling event management by keeping customers informed of all relevant service events.
• Keep up to date with the new product versions and new releases to be able to support customers.
• Insure to solve assigned Trouble Tickets (TTs) for the supported systems within SLA.
• Responsible of transferring the knowledge to the first line of support & newcomers in the team.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
