Relationship Officer
Relationship Officer
Posted on :
01-04-2024
Employer Active
1 Vacancy
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Job Description
A Relationship Officer plays a crucial role in building and nurturing longterm relationships with customers while driving business growth and profitability for the bank.
- Ensure optimal usage of all devices and channels
- Work with team members to ensure that customers needs are met
- Works closely with the line manager to ensure optimal performance
- Builds self to ensure adherence to company regulations and performance goals.
- Constant innovation about all the products the team has to offer.
- Design and implement strategic plans to reach sales targets (terminal deployment cash out transfer and VAS).
- Cultivate lasting relationships with customers to grow customer loyalty.
- Promote weekly monthly and quarterly sales objectives.
- Driving Agents to do BVN enrolment and card issuance.
- Acquire Super Agents and direct Agents in the region.
- Ensure at all times 80% of terminals deployed are active.
- Ensure agents and Super Agents are adequately supported.
- Manage Agent clusters portfolios and targets.
- Meet personal sales target of 50 POS terminals and 50 reactivation targets per month.
- Reports directly to the Regional Relationship Lead
- Other duties assigned by your supervisor
Requirements
- BSc/HND in Business Accounting Economics Management or relevant working experience in these areas.
- At least 2 years of experience in banking or related field.
- Knowledge of Merchant Acquiring Services and Digital Banking Services within financial institutions.
- Good Communication skills and strong team player.
- Good at English and Microsoft Office (Word Excel and PowerPoint).
Benefits
Very attractive
Employment Type
Full Time
Key Skills
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