Technical Customer Service Officer

TECHNICAL CUSTOMER SERVICE OFFICER

JOB DESCRIPTION

Location: Cameroon

Industry: Hygiene

Job Type: Fixed Term Contract (renewable)

Reports to: Regional Export Manager

Scope

The Technical CS Officer will primarily be responsible for driving sales by dealing with customers maintaining and growing existing customers and acquiring new ones to increase revenue and market share growth of the company.

Key Responsibilities

• Install conduct planned routine maintenance and repair dosing and dosing control equipment servicing as per equipment requirements.
  
• Provide technical training on dosing control equipment to customer staff members to ensure they can operate it efficiently and effectively.
  
• Train customers on product dilutions and dispensing in all application areas.
  
• Ensure chemicals are dispensed to achieve superior results as per MSDS & PIS whiles working closely with customer s staff members.
  
• Keep records of all dosing and dosing control equipment within assigned accounts which includes service reports.
  
• Keep records of all planned maintenance schedules and respond to customer breakdowns within the agreed time.
  
• Develop an indepth understanding of the local market competitive position and activities and report on competition activities.
  
• Respond to and resolve customer dosing and performance emergencies as per SLA.
  
• Work closely with distributors to build capacity to ensure superior delivery of products and services to customers through staff training products and D&D (FOL) forecasting.
  
  

Requirements

Requirements

• A Bachelor s degree in Food Science Biochemical Engineering Chemical Engineering Mechanical Engineering or related field
  
• Minimum three (3) years of experience in the same or similar role.
  
• Knowledge of chemicals and machinery relating to hygiene & water solutions.
  
• Should be selfdriven customerfocused a team player passion to achieve results under minimum supervision.
  
• Must be able to speak French fluently.
  
• Must demonstrate ability to work across different cultures and functions.
  
• Excellent negotiation and client management skills.
  
• Excellent organizational presentation communication (written and verbal) interpersonal team playing and time management skills.
  
• Proficiency in using the Microsoft Office Software suite (i.e. MS Word Excel and PowerPoint)
  

Team Player Analytical Innovative CustomerOriented.