Customer Service Rep....
Customer Service Representative Code PRLRCSR
Posted on :
21-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-03-2024
Job Description
Req ID : 2649200
This is a remote position.
About the Client:
Pogo is an app focused on empowering users with their own data. In a world where corporations are often benefitting from users data without their knowledge Pogo helps users take control of their valuable information while earning cash dividends and gaining access to bill saving credit building and research study opportunities.
Job Summary:
This role will require the ideal candidate to handle inbound tickets via email (chat may be a future support channel as well) track and update onhold tickets due to partner platform issues generate tracking tickets with partner platform support teams as needed primarily for incident management identify and tracking additional templated response needs and flag help center articles that require updates
Responsibilities:
- Manage 7080 inbound customer tickets daily
- Create and monitor tickets with 3rd party platforms for external issues affecting customers
- Select and modify appropriate templated responses based on specific circumstances
- Occasionally generate custom responses for unique customer issues
- Escalate tier 3 tickets to manager
- Identify and escalate bugs and trending issues to the manager and the engineering team
- Meet/Exceed SLAs based on ticket type
- Identify and flag user feedback within requests
- Recommend additional templated responses to increase efficiency in interactions
- Flag missing help center articles and necessary updates
- Investigate/audit users for fraud
Requirements
- 2 years of exposure in customer support experience or as a client service representative
- Track record of overachieving KPIs
- Good customer orientation and ability to adapt/respond to different types of characters
- Adept in using any CRM or software for database management
- With basic knowledge of MS Excel Google Drive etc.
- Sound decisionmaking and organizational skills
- Exceptional English communication both written and verbal
- Must be willing to work ThursdayMonday (US); PH Hours 3PM12AM
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
Advantageous/Preferable Attributes:
- Experience working with apps or financial platforms
- Experience working with partner platforms or outside organizations
- Experience using Zendesk
- Desire to occasionally work overtime coverage for an office gathering or for other collaborative company projects (generally data entry)
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Strong attention to detail and analytical skills Resourceful with strong analytical, organizational, and interpersonal skills Excellent communication skills and the ability to work with all organizational levels Ability to operate in a fast-paced, high-volume, and deadline-oriented environment Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and data entry Bachelor s Degree in Accounting Minimum two years of accounting experience Yardi software experience is strongly preferred Multi-family real estate property accounting or institutional investment fund accounting experience a plus Accounts Payable or construction job cost accounting experience a plus Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 11PM-8AM
Employment Type
Full Time
Key Skills
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