O2C Demand Capture Associate

• Capture demand through both manual and electronic order methods.
• Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
• Handle situations where digital order capture isn't available and complete orders manually.
  

Exception Management:

• Identify and report system failures encountered during the order capture process.
• Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
• Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.
  

Continuous Improvement:

• Participate in NCE (Nestlé Customer Excellence) operational review meetings.
• Contribute ideas for continuous improvement of the demand capture process.