International Bpo US UK Process

Overview:

Key Responsibilities:

• Handling inbound and outbound customer calls professionally
• Providing information about products and services to customers
• Resolving customer complaints and issues in a timely manner
• Ensuring high levels of customer satisfaction through excellent service
• Meeting and exceeding sales targets through proactive selling
• Adhering to script and call flow guidelines to ensure consistency
• Maintaining accurate records of customer interactions and transactions
• Following communication procedures guidelines and policies
• Identifying and escalating priority issues
• Managing and resolving customer queries
• Handling customer inquiries via email and live chat
• Keeping uptodate with product knowledge and related industry developments
• Working collaboratively with team members to achieve targets
• Adhering to company policies and procedures
• Providing feedback on the efficiency of the customer service process

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Fluency in English and (additional language for UK Process)
• Ability to effectively communicate via phone and email
• Strong problemsolving abilities
• Excellent multitasking and time management skills
• Ability to remain calm and courteous under pressure
• Salesoriented mindset with the ability to meet sales targets
• Ability to adapt to and learn about new products and services quickly
• Attention to detail and accuracy in data entry and recordkeeping
• Ability to work in a fastpaced and teamoriented environment
• Willingness to work flexible schedules including weekends and holidays
• Knowledge of relevant computer applications
• Experience with CRM systems and practices
• Understanding of company products services and policies

communication,customer service,multitasking,sales skills,bpo