Technical Operations Specialist

Location New York NY
Onsite Requirement Hybrid
Number of days onsite 2 to 3 days

Mandatory Areas
Must Have Skills
Skill 1 Operations Support 7 years
Skill 2 Windows iOS: 5 years
Skill 3 VPN: 2 years
Skill 4 MFA: 2 years

Good To have Skills
Skill 1 VDI
Skill 2 Yubikeys

Job Title: Operations Specialist

Key Responsibilities:

Provide advanced technical guidance and support to employees including recommending and implementing best practices to enhance security and efficiency.
Diagnose and resolve connection issues leveraging advanced technical skills and knowledge of security technologies such as MFA YubiKeys Zero Trust Principles VPN and VDI technologies.
Respond promptly to user reported issues and work swiftly to remove technical connectivity barriers.
Assisting with the configuration and troubleshooting of Windows and Apple desktop operating systems.
Leveraging strong computer troubleshooting skills to ensure computer is performing optimally.
Maintain accurate records of incidents problems and user interactions.
Provide regular status reporting to leadership.
Create content and facilitate technical onboarding and offboarding training sessions for employees ensuring they have the necessary tools and resources to succeed while adhering to security best practices.
Serve as a key representative within the IT organization building and maintaining strong relationships with employees and effectively communicating technical solutions and recommendations.
Liaison with both internal and external IT and Security organizations for assistance and to ensure alignment with company policies procedures and security standards.

Qualifications:

Bachelors degree in Computer Science Information Technology or related field
710 years of experience in technical operations or support roles within a consulting or customerfacing environment.
Strong technical proficiency with Windows and Apple desktop operating systems including configuration troubleshooting and optimization.
Indepth understanding of security technologies such as MFA YubiKeys Zero Trust principles VPN and VDI technologies.
Excellent communication and interpersonal skills with the ability to effectively collaborate with diverse stakeholders and build rapport with clients.
Proven ability to multitask prioritize tasks effectively and manage competing deadlines in a fastpaced environment.
Strong problemsolving skills and attention to detail with a commitment to delivering highquality solutions and services.
Ability to find creative solutions to quickly remove barriers Passion for technology and a drive to stay current with industry trends and developments.