Associate WhatsApp Bot

About the role:

As an Associate in WhatsApp Bot your primary role is to ensure the smooth functioning of the WhatsApp Bot system. This involves understanding user interactions utilizing technology tools managing data efficiently and supporting end users. Your contributions will be crucial in maintaining highquality service delivery and optimizing user experiences.

Job Responsibilities:

• Understanding use cases for WhatsApp Bot and how end users interact with technology.
  

• Use inhouse technology tools & interfaces to send content to end users on WhatsApp.
  

• Support end users by responding to their queries using WhatsApp help desk.
  

• Data management by collecting organizing and storing data in a way that is efficient & secure. Gathering insights from data regularly.
  

• Make onsite visits to understand the rollout of WhatsApp interventions. Document processes undertaken and learnings from the field.
  

• Assist in report writing minuting & process documentation.
  

Requirements

Qualification & Eligibility Criteria:

• Graduate in social work education and other social sciences fields with a proven academic record.
  

• Minimum 1 year postqualification experience in the development sector preferably in education.
  

• Basic understanding of data management principles and tools.
  

• Comfortable using internal technology tools and interfaces for content delivery and support.
  

Essentials:

• Knowledge of Delhi government s educational schemes & policies foundational literacy & numeracy & relevance of parent s involvement in child s life.
  

• Strong problemsolving and strategic thinking skills ability to analyse qualitative and quantitative data.
  

• Ability to communicate complex ideas in a meaningful way excellent writing and presentation skills.
  

Desirables:

• Team player with ability to manage work; strong planning and organisational skills with high attention to detail accuracy and deadline.
  

• Enthusiasm for experimenting with new ideas and approaches.
  

• A proactive approach to identify and address challenges in WhatsApp Bot operations.
  

• Adaptability to changing circumstances and openness to exploration.
  

• A mindset of continuous learning and staying updated on industry trends.
  

Benefits

• Flexible working and leave policy
  
• Medical Insurance