Tier 1 Engineer

Join us and discover a career where the perks extend far beyond the ordinary.

Commence a transformative career with our client a global leader in RealTime Engagement. Join a team that goes beyond routine tasks offering you the chance to make a lasting impact on the global stage. At our clients organization youll play a pivotal role in shaping international landscapes transcending geographical borders and leaving a legacy in the industry. As a Tier 1 Engineer you will be responsible for handling general customer inquiries about our client s product. Your role will involve troubleshooting customer issues through effective diagnosis ensuring prompt resolution and customer satisfaction. This is not just a job; its an opportunity to be part of something greater where your skills contribute to a legacy that resonates globally.

• 13 years of experience in a support engineer software engineer or so.
  
• Native English is a must. Great English writing and reading skills.
  
• Experience troubleshooting networks TCP/UDP configurations/firewalls.
  
• A highenergy passionate and enthusiastic attitude; desire and flexibility to work in a fastpaced everchanging starting up environment.
  

Preferred Skills and Experience:

• Previous experience as a developer is highly preferred.
  
• Realtime communications (voice/video conferencing) experience and/or WebRTC experience.
  
• Knowledge of IP networking including routing protocols and SIP firewall and proxy configurations.
  
• Tell us more about you! Links to other websites and resources where we might learn more about you (Github Stack Overflow etc.) are greatly appreciated.
  

What awaits you in this role

• Handle the general customers about our client s product.
  
• Troubleshoot customer issues through effective diagnosis.
  
• Support the developers through the client Ticket System and Developer Community on Slack and Stack Overflow.
  
• Handle the escalation to Tier 2 and Tier 3 Customer Success Team.
  
• Manage the tickets and meet the support SLA.
  
• Act as a consultant for internal stakeholders in engineering sales and customer organizations to resolve technical deployment obstacles and improve our client.
  
• Work closely with solution architect product and engineering teams to find ways to improve the customer experience and our product.
  

Why choose us

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Join our client a global pioneer in RealTime Engagement. Theyre on a mission to empower developers worldwide with APIs that infuse realtime voice video AI and interactivity into applications. With a presence in over 200 countries our client s SoftwareDefined RealTime Network ensures seamless connectivity. Step into a realm where innovative thinking thrives and create the future of tech today. Our client s SoftwareDefined RealTime Network (SDRTN ) spans over 200 countries ensuring that youll be part of a global community working towards the future.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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