Additional Details :
- The resource will lead in managing the interpretation analytics reporting and analysis for key insights & performance recommendations with Clientadvertisers.
- Should be an expert in SQL code optimization tableau.
- Create and lead clientfacing analysis including calls and inperson presentations to drive datadriven best practices recommendations and guidance for ClientConnects advertisers.
- Perform handson analysis and conduct indepth investigations with the team lead & execute endtoend measurement projects and make actionable recommendations to the business.
- Assist process improvement initiatives to scale data and measurement solutions.
- Contribute with building measurement/analytics tools and platforms reflect the best and most appropriate solutions available.
Description:
Responsible for defining enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.
Core Functions include:
- Design and build reports scorecards and dashboards
- Data mining including heavy text mining for gaining insights from text
- Generate insights trends and actionable recommendations leading to implementation of initiatives and projects
- Ability to build relationships and work cross functionally within partners teams (including Business Intelligence Customer Care Customer Experience Business Units)
Position Description
- This position is responsible for the operation of a department.
- An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
- Manages the development and execution of crossfunctional projects (for example systems reporting analytics) and analytics initiatives for Global Marketplace by partnering with business to determine needed capabilities to support global business strategies
- Evaluating existing systems capabilities and identifying strategic gaps
- Determining systems solutions that are sustainable
- Developing project plans based on business needs
- Working with project stakeholders to ensure alignment on project strategy and results
- Driving projects to completion and presenting results to leadership.
- Analyzes and interprets information to improve business efficiency and effectiveness by identifying industry data trends (for example reputational metrics seller scorecard indicators) and benchmarks
- Designing coordinating and implementing new reporting analysis and datamanagement solutions
- Providing guidance and advising on next steps based on insights objectives and research
- Proposing improvements for strategic and tactical initiatives (for example driving experience scores increasing reputation measures) and promoting the application of insights to support departmental and leadership decisions and goals
What are the top 3 skills needed/required
- SQL Proficient Python Proficient Data Engineering and Data Modelling experience
What skills and/or experience would separate the top candidate
- What makes a candidate profile stand out to you SM: Data Engineering with Data Analytics experience
What will this persons daytoday responsibilities be
- The resource will lead in managing the interpretation analytics reporting and analysis for key insights & performance recommendations with Clientadvertisers.
- Should be an expert in SQL code optimization tableau.
- Create and lead clientfacing analysis including calls and inperson presentations to drive datadriven best practices recommendations and guidance for ClientConnects advertisers.
- Perform handson analysis and conduct indepth investigations with the team lead & execute endtoend measurement projects and make actionable recommendations to the business.
- Assist process improvement initiatives to scale data and measurement solutions.
- Contribute with building measurement/analytics tools and platforms reflect the best and most appropriate solutions available.
What is the project this person will be working on
- He/She would be working for Customer Insights Analytics for WMC Fashion
How will they contribute to the project
- Same as above daytoday responsibilities
What is the makeup of the team Could you please clarify this
Does the candidate need to be in a certain Client location/hub or remote
Will a Clientbadge be needed at onset or in the future
If hybrid or in office role how many days a week will the candidate need to come into the office
Required Skills : Web AnalyticsManagerCrystal Reports
Additional Skills : Organizational DesignMarketing Analytics ManagerReports DeveloperThis is a high PRIORITY requisition. This is a PROACTIVE requisition