Customer Success Advisor
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2613814
- Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territory
- Build relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customers
- In collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goals
- Discover through customer engagement the customer's challenges specific to their industry
- Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success
- Articulate business workflow and industry trends that improve the customers' challenges
- Employ provided technology solutions to document all customer opportunities and customer activity
- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams
- Respond to partner and customer inquiries
- Link business processes with product and technical solutions
Employment Type
Full Time
Department / Functional Area
Key Skills
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