Assistant Spa Manager

• Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.
• Establish long range strategies and develop standards to measure service/sales performance and individual productivity.
• Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.
• Develop and maintain cooperation and teamwork within the spa, placing a high emphasis on customer service/satisfaction.
• Train and motivate staff, communicate performance expectations and develop specific goals/objectives.
• Interact with Hotel departments and participate in meetings as appropriate.
• Establish spa goals and objectives, monitor performance and provide timely follow-through.
• Recruit, train, develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.
• Monitor and control payroll/operating expenses to successfully achieve spa profit plan.
• Implement inventory control procedures to ensure that adequate stock levels are maintained.
• Plan, organize and monitor all packages and promotions.
  

SPA & RETAIL SALES / STOCK

• Promote and sell the services of the Spa and maximize the potential of all sales.
• Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
• Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Spa. Ensure a par stock appropriate to the business demands.
• Monitor the cost of product and correct usage of therapists.
• Ensure regular stock rotation within every treatment room.