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Assistant Manager - Customer Quality
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Assistant Manager - ....
Randstad India
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Assistant Manager - Customer Quality

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1 Vacancy
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Job Location

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India

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2605377

Job Purpose:

Work closely with customers to ensure satisfaction in the delivered parts and to resolve Quality complaints.

To be a communication bridge between Customer and plant.

Role:

Responsible for Customer complaint handling & Warranty handling


ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Handle 0 Km and field concerns

  • Visiting to customer for preliminary investigation and discussion
  • Follow up the activities developed to eliminate problems reported by customers as 0 km.
  • Analyse the Customer complaint and communicate immediately to the Stake holders.
  • Facilitate inspections required at customer end and at warehouse for the defective parts.
  • Analysis the issue and provide action plan to customer.
  • Coordinate and work closely with stake holders for effective implementation of corrective action.
  • Monitoring of customer portal
  • Job Skills & Competencies:

    • Knowledge in APQP & PPAP
    • Effective Communication.
    • Expertise in Problem solving Techniques (8D).
    • Expertise in 7 QC Tools
    • Interpersonal Skills
    • Knowledge in QMS & HSE
    • GD&T (Dimension Skills)
    • Gemba Approach
    • Warranty Analysis

    Language : English Tamil & Hindi*

    Employment Type

    Full Time

    Company Industry

    Key Skills

    • Income Tax
    • Data Networking
    • ABAP
    • Computing
    • Assembling
    • Blackberry

    About Company

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