Technical Support En....
Technical Support Engineer
Posted on :
02-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2585890
Sciometrix Clinicus is a fullservice patientcare medical software company focused on a single purpose elevating healthcare and the doctorpatient experience increasing adherence driving healthy outcomes decreasing readmissions and motivating overall wellbeing. Sciometrix was founded by leaders from the healthcare and technology industries who had a mission to improve the way healthcare providers and patients engage. We set out to develop technology that would result in better patient engagement and better outcomes.
We empower healthcare providers with advanced technology and human expertise revolutionizing a patients experience. Our propriety software and related technologies ensure HIPAA compliancy with cloud access. We have established HIPAAcompliant Clinicus an artificial intelligence (AI) bot that monitors patients 24/7 and ensures fast response in their care management program. Clinicas watches each patients vitals and alerts our licensed team when a patients program progress or vitals are varying. Our team will then quickly contact the patient to discuss the change. If needed we will schedule a physicians appointment
Qualifications & Requirements:
- 35 years of experience in Application Support.
- Experience working with SQL writing queries to get data for debugging issues and developing features.
- Hands on with any of the scripting languages like Bash Python Php etc
- Excellent analytical and logical thinking.
- Problem solving and debugging skills.
- Shift Time: 8:00 AM to 4:00 PM EST (5pm 2:30 am IST)
- Familiarity with JIRA Tableau AWS Connect
- Experience in working with Salesforce is a plus.
Responsibilities:
- You will be a part of TOPS (Technology Operation) team.
- Work closely with business operation team in managing day to day issues resolve user queries.
- Keeping records of various issues helps the team prioritize fixes and automations.
- Documenting troubleshooting and problem resolution steps.
- Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
- Work closely with product team to enhance the quality of existing products.
- Design and develop the complete use case of any business flow in salesforce.
- Create accurate DB queries to prepare reports.
- Analyze the operational data and suggest operations team to enhance the productivity.
Why Explore a Career at Sciometrix:
Sciometrix is an upcoming leader in healthcare Virtual care Management. Our mission is to engage patients to better outcomes. Sciometrix is known among customers peers and patients for clinical excellence patient experiences and provider satisfaction. Since the inception of our patient count technology solutions have been growing exponentiay. If you are an enterprising person dynamic and willing to grab opportunities that come your way Sciometrix can be your playground We offer an opportunity to take up a significant role in a fastgrowing company with complete ownership & freedom to work and strategize!
Whats in it for you
Continuous learning: We are constantly evolving and as a technical support engineer you will be working with the latest technologies
Problemsolving skills: You will be involved in actively diagonising & resolving complex technical issues.
Dynamic Startup Culture: Help in creating a design driven culture & environment for us you get to be a part of direct growth & create an impact
Collaborate : Work collaboratively with our crossfunctional teams to develop interesting product suites
Commitment to Diversity: We are paving the way to create change in the industry and our leadership is committed to diversity inclusion and belonging.
Global Network: Expand your global network by developing learning and growing with our top talent and connections around the world
Community of Belonging: We re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered lets you bring your best self to work.
Equal Opportunity:
Sciometrix is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion gender national origin sexual orientation age citizenship marital status disability gender identity veteran status and more.
database management system (dbms),sql,python,technical support,troubleshooting,application support management
Employment Type
Full Time
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