Call Center Executive - IBT Empowering Your Business with TechnologyMiddle East Jobs

Job Description

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Provide accurate information to the caller catering to all the necessary inquiries.
• Explain all the essential details of the organizations products and services to captivate the customers attention.
• Develop longterm contacts through qualitative telephonic discussions and conversations.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Good command of verbal communication skills to intrigue the listener and provide accurate information.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Polished convincing and negotiations skills.
• Flexibility and openness to innovation and improvement