Technical Support Manager mfd

Your mission

• As Technical Support Manager you are the important interface between our customers and the internal teams consisting of Product Management Development Customer Service and Sales
• You will be the first point of contact for more complex product questions and answer them via phone and chatbot
• You get to the bottom of concerns of all kinds and make sure they are resolved in a timely manner
• You develop new ways to check complex product issues and irregularities quickly and comprehensibly
• Additionally you test bugs new features and simultaneously verify your solution paths in our software

Your profile

• You have at least 2 years of professional experience in technical customer support and/or a completed education with a focus on IT
• You are experienced with ticket management tools like Jira CRM tools like Salesforce (or similar) SQL knowledge is a plus
• You enjoy contact with customers even when they contact you with problems
• You like to work in a team and enjoy developing solutions internally and with customers
• You have an excellent approach to selforganizing your work and prioritizing topics
• Your communication in German (C2) and English (C1) is impeccable both written and spoken
• You are located in Germany

Why us

• An openminded and friendly team working with agile methods as proven by our
• Flexible & hybrid working
• 40 days workation per year in the EU
• Company events & sports offers
• Corporate benefits
• Company pension scheme
• Childcare allowance
• EGYM Wellpass membership discount
• Diverse development opportunities and a continuing education budget

You want to be part of our success story

Are you a teamplayer looking for an opportunity to grow in an international and agile environment Then join our team! Apply now and tell our Recruiting Manager Anna why you are the right person for this job. We are looking forward to your application with CV earliest start date and salary expectation. Please send your application documents in English.
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