Company Overview:
SIndia is a prominent IT Services and IT Consulting company with a strong emphasis on delivering exceptional solutions tailored to meet the unique requirements of its clients in the industry.
Role and Responsibilities:
As an Amazon Chat Process Executive you will be entrusted with efficiently managing customer inquiries through various channels such as webchat email and social media. Your primary responsibilities will encompass providing prompt and accurate responses to customer queries via voice email and chat as well as maintaining precise and updated customer records. Additionally keenly identifying customer needs and offering assistance in effectively utilizing specific features will be part of your routine tasks.
Candidate Qualifications:- High school diploma or equivalent qualification
- Prior customer service experience is preferred
- Excellent communication skills both written and verbal
- Strong problemsolving and analytical abilities
Required Skills:- Customer service
- Communication
- Problemsolving
identify customer needs,communication,chat process,email,problem-solving,chat,customer service,customer records,voice,social media,good communication,0-1 year,webchat