Rubrik Level 3 Suppo....

Match Point Solutions - - USA

Rubrik Level 3 Support Engineer العربية

Rubrik Level 3 Support Engineer

Match Point Solutions

Posted on : 24-02-2024

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1 Vacancy

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Job Location

- USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 24-02-2024

Job Description

Req ID : 2572957

MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Rubrik Level 3 Support Engineer

Location: Remote (CST work hours)

Duration: Full Time

Salary: 15 18 Lakhs

Responsibilities:

1. Advanced Troubleshooting:

Provide expertlevel support for complex technical issues related to Rubrik solutions.

Diagnose and resolve escalated problems collaborating with Level 1 and Level 2 support teams.

2. Incident and Problem Management:

Take ownership of escalated Rubrik incidents ensuring timely resolution and effective communication with customers.

Perform root cause analysis for recurring issues and contribute to the problem management process.

3. Performance Optimization:

Monitor and analyze Rubrik system performance to identify and address bottlenecks or issues affecting backup and recovery operations.

Implement optimizations to enhance the overall performance and efficiency of Rubrik solutions.

4. Configuration and Deployment:

Assist in the configuration and deployment of Rubrik solutions including backup policies archival strategies and cloud integrations.

Collaborate with the architecture team to implement new features and improvements.

5. Security and Compliance:

Implement and enforce security best practices for Rubrik environments including access controls encryption and compliance with data protection regulations.

Stay informed about security vulnerabilities and apply patches to ensure a secure Rubrik environment.

6. User Training and Documentation:

Provide training and documentation for customers and internal teams on Rubrik best practices troubleshooting procedures and selfhelp resources.

Contribute to the development of knowledge base articles for common Rubrikrelated issues.

7. Change Management:

Participate in change management processes reviewing proposed changes to Rubrik environments and ensuring minimal impact on operations.

Execute approved changes and communicate effectively with relevant stakeholders.

8. Collaboration with Vendor Support:

Engage with Rubrik and other relevant vendors for advanced troubleshooting and issue resolution.

Manage support tickets with vendors providing necessary information and ensuring timely resolution.

Qualifications:

Proven experience in providing Level 3 support for Rubrik environments.
Strong understanding of Rubrik architecture components and integration with diverse IT infrastructures.
Proficient in scripting (e.g. PowerShell) for automation and advanced troubleshooting.
Rubrik certifications are highly desirable.
Excellent communication collaboration and interpersonal skills.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Employment Type

Remote

Company Industry

Key Skills

Ruby

Mac Os

Computer Networking

Windows

TCP

Customer Support

Linux

Shell Scripting

VPN

Dns

Technical Support

Troubleshooting

Apply Now

About Company

Match Point Solutions

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Rubrik Level 3 Support Engineer

Match Point Solutions

Job Location

Monthly Salary

Vacancy

Job Description

Employment Type

Company Industry

Key Skills

About Company

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