Workforce Management....
Workforce Management Analyst
Posted on :
27-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2567038
Workforce Management Analyst
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Workforce Management Analyst for one of our clients in the insurance industry.
What is in it for you:
Hourly salary of $32.14.
9month contract with strong potential for permanent employment.
Fulltime: 37.50 hours per week.
Work schedule: 8:00 am to 4:00 pm.
Hybrid role: 2 days per month in the office.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Develop maintain and update capacity plans incorporating hiring timelines and analysis of attrition shrinkage and other relevant factors affecting capacity.
Assist operations in planning vacations training sessions and other events.
Aid in the creation of an annual staffing budget forecast.
Collect manipulate and analyze data pertaining to capacity supply and demand.
Gather operational insights on project impacts and other factors influencing planning or work volumes.
Determine optimal staffing levels based on forecasts capacity models and business constraints.
Evaluate and communicate variations from the plan analyzing causes and their impact on key performance indicators (KPIs).
Assist in balancing staffing requirements across different business units.
Collaborate within a team to provide analysis insights and recommendations to senior business leaders facilitating evidencebased operational decisions.
Collaborate with forecasters and schedulers to refine plans and ensure resource continuity.
Provide project teams with process recommendations workload/staffing forecasts and associated costs to support changes.
Identify opportunities for innovation and process improvement within a Continuous Improvement environment.
What you will need to succeed:
Post Secondary Education in Business Administration Statistics Operations Research Computer Science Mathematics Econometrics or equivalent experience.
Experience working with data including transformation manipulation forecasting and statistical modeling.
Experience analyzing and data modeling business process data.
Experience working with time series data.
Experience with querying data using SQL.
Experience using Visual Basics to automate manual business processes.
Experience visualizing data with Tableau.
Demonstrated success working collaboratively within a team to produce results.
Ability to produce and communicate meaningful results from data.
Ability to effectively visualize and present complex data adapted to a variety of audiences to help with decisionmaking.
Ability to build partnerships work collaboratively and develop relationships with a variety of stakeholders.
Ability to turn forecast volumes into capacity models.
Experience with Workforce Management Software (IEX Genesys Pega) (asset).
Experience using large databases with complex relationships between tables (asset).
Experience applying queueing theory to business problems (asset).
Experience solving optimization problems (asset).
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# SLFJP
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
