drjobs Chat Customer Support Agent - Norwegian - Riga

Chat Customer Support Agent - Norwegian - Riga

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Riga - Latvia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: Chat Customer Support Agent

Work model: Onsite

Location: Riga Latvia

Employment type: Fulltime


DUTIES AND RESPONSIBILITIES:

  • Handle incoming message requests from customers of a payment platform over chat and email and provide resolutions
  • Record case resolutions in the contact center tool based on client communication
  • Ensure that cases are resolved within the case life cycle
  • Escalate priority issues per client specifications to the immediate lead if applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer experience
  • Meet quality standards on all handled contacts
  • Follow the schedule of work days and hours be ready to start working on time
  • Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs
  • Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
  • Attend trainings

      REQUIREMENTS:

      • Proficient Norwegian (C1) and fluent in English (B1) language both verbal and written
      • Previous experience in an outsourced customer service environment is nice to have
      • Willingness to relocate to Riga or already residing there
      • EU citizenship or valid work permit for Latvia
      • Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
      • Optimistic friendly positive and selfmotivated personality
      • Ability to work in team
      • Serviceoriented profile and with a focus on problem solving
      • Ability to work shift hours/ part time (to the extent legally possible) adapting fast on change of prioritization
      • No remarks in a background check e.g. no criminal record and willingness to participate in such background check process during the recruitment process

      OFFER:

      • Paid startup training and professional development sessions
      • Shifts within the line operating hours 9 19 from Monday to Friday
      • Relocation support
      • A dynamic and diverse job in a pleasant and modern environment
      • Opportunities for personal and professional development
      • Teambuilding activities

      Employment Type

      Full Time

      Company Industry

      About Company

      Report This Job
      Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.