Account Manager

This is a remote position.

About us:

Touch is a disruptive Content Service Provider focused on delivering the highest level of onboard experience for aircraft and the transportation industry as a whole.

The company was established in 2011 and is based out of Miami with two additional main offices: the heart of the IFE Industry in LA California and Portugal Europe.

At Touch we understand what makes airlines unique and provide timely complete and effective solutions to support them toward excellence. We are an agile youngminded and serviceoriented company that is always present and involved in our industry.

We have a qualified resourceful and empowered team that breathes respect for the airlines respect for the suppliers and respect among ourselves.

This is the core base for what we do which is to provide the best content at best possible rates for the customer.

Position Overview:

Responsibilities:

• Serve as the primary focal point for all communications with customers.
  
• Develop strong and trustworthy relationships with customer focal points and overall account stakeholders.
  
• Understand the airline s brand values strategic positioning marketing and sales priorities. Proactively apply this knowledge to Touch products and services for the airline with a focus on improving overall service delivery.
  
• Ensure the agreed level of service is fully delivered to the customer. Make sure tools are properly implemented the team s goals are welldefined and there is clarity across the board. Lead endtoend delivery of content cycles.
  
• Manage the customer budget guarantee the best usage of resources ensure commitments are fulfilled and meet the commercial interests of both parties.
  
• Identify new business opportunities to grow the client s scope of work and overall service relevance.
  

About You:

• Based in Chile South America
• Fluent in Spanish (Native or C2) mandatory.
  
• Fluent in English (Native or C2) mandatory.
  
• Customer service experience is a plus.
  
• Airline entertainment industry experience is a plus.
  
• University degree in Management Marketing or similar (preferred).
  
• Mandatory customer service experience.
  
• Organizational and time management skills.
  
• Proficiency in Microsoft Office Excel Keynote.
  
• Exceptional presentation skills.
  
• Ability to lead projects.
  
• Ability to multitask and prioritise.
  
• Selfstarter with strong problemsolving skills.
  
• Availability for traveling.
  

Our Benefits:

• International Work Trips.
  
• Remote Work Regime.
  
• Competitive Salary.