Customer Services Executive Gold Loan

Key Job Responsibilities :

To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts customers and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently crosssells and Upsells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge Skills & Attributes:

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification Graduate

Experience Freshers / 1 year experience in lending / financial services

sales & marketing,customer service,communication skills,cross selling