Customer Support Executive

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat
• Resolve product or service issues promptly and professionally
• Provide information about products and services
• Assist customers with order placement and tracking
• Handle customer complaints and escalate when necessary
• Update and maintain customer records in the database
• Collaborate with other teams to ensure customer satisfaction
• Identify and assess customers needs to achieve satisfaction
• Conduct followup calls to ensure resolution of customer issues
• Prepare reports on customer feedback and complaints

Required Qualifications:

• Bachelors degree in Business Administration or related field
• Proven experience in a customer support role
• Excellent communication skills both verbal and written
• Strong problemsolving abilities
• Empathetic approach to understand and address customer needs
• Ability to multitask and prioritize in a fastpaced environment
• Exceptional patience and professionalism
• Proficiency in CRM software and ticketing systems
• Understanding of customer satisfaction principles
• Ability to work well in a team and independently
• Attention to detail and accuracy
• Flexibility to work in shifts and weekends
• Positive attitude and willingness to learn
• Knowledge of product and service offerings

communication,customer satisfaction,crm software,customer support