Telugu Customer Service Executive - Real Me Process

1. Customer Assistance: Handle incoming calls from Teluguspeaking customers addressing their inquiries issues and requests in a courteous and timely manner.
2. Issue Resolution: Troubleshoot customer problems and provide appropriate solutions ensuring a satisfactory resolution for all parties involved.
3. Product Knowledge: Develop a deep understanding of our products and services to accurately assist customers and provide relevant information.
4. Documentation: Maintain detailed records of customer interactions including inquiries comments and resolutions using our CRM system.
5. Quality Assurance: Adhere to quality standards and company policies in every customer interaction maintaining professionalism and integrity at all times.
6. Collaboration: Work closely with other departments such as Technical Support and Sales to address customer needs and improve overall customer satisfaction.
7. Feedback: Provide valuable feedback to management regarding customer concerns trends and suggestions for improvement to enhance the customer experience.

1. Fluency in Telugu language (both verbal and written) is essential for this role.
2. Proficient in English communication to effectively interact with internal teams and stakeholders.
3. Previous experience in customer service or call center environments is preferred but not mandatory.
4. Strong problemsolving skills and the ability to think quickly on your feet to provide efficient solutions.
5. Customercentric mindset with a genuine passion for delivering excellent service.
6. Ability to thrive in a fastpaced environment and manage multiple tasks effectively.
7. Basic computer skills and familiarity with CRM software is a plus.

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