Customer Success Account Manager

Position overview:

OrishaOpenbravo is looking for exceptional candidates for the role of Account Manager within our Customer Success organization.

As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills retail business knowledge and software solution expertise to effectively operate the Openbravo Cloudbased POS and Retail Management solutions into the clients business.

The position is based in Lille (France).

Position responsibilities:

The function of Account Manager has the following key areas of responsibility:

• Be a reference Account Manager within the Customer Success Unit:
• Lead all postgolive activities including regular review of operational issues project objectives and new business needs.
• Provide subjectmatter expertise to clients about the OrishaOpenbravo solutions ensuring functional knowledge guidance and instruction on solutions and methodologies are always adequately managed.
• Ensure the execution of the deliverables in the areas of your responsibility satisfies highquality standards
• Act as OrishaOpenbravo representative in front of end clients and partners in accounts assigned ensuring a bestinclass delivery of consultancy and development services.
• Actively participate in Business Development tasks:

• Contribute to the preparation of commercial offers together with the Customer Success Director

• Identify business opportunities/services extensions in Accounts assigned and take ownership to convert them in new deals.

• Perform other duties as assigned

Position requirements:

The professional we are seeking

• Has a BS or MS in Computer Science or Business Administration or equivalent work experience
• Has 3 years experience in software implementation and consulting services preferably within Retail sector
• Has experience in consulting projects across geographies in international environments.
• Has a solid technical background with relevant experience in software consultancy roles
• Is a team player with natural leadership skills very proactive and able to work autonomously
• Has a strong organization planning and time management skills.
• Is a person who is flexible and adapts rapidly as needed in a fast paced environment
• Has excellent Client communication skills used to working in a client setting
• Is fully proficient to work in at least English and French. Other languages with special consideration for Spanish are a plus.
• Has ability to gain strong product and technology knowledge rapidly.
• Has availability to travel as required for the success of the business

What we offer:

• Above competitive salary & benefits package.
• Possibility to work on a hybrid model (3 days of home office).
• Flexibility in schedule.
• Free training (English/French/Spanish lessons adapted training based on your professional needs and interests).
• Continuous performance feedback with an annual review so you can keep grow professionally.
• Fresh fruit drinks and loads of snacks every day.
• Referral bonus
• Fantastic colleagues from all over the world.
• A career in a fastpaced entrepreneurial business environment.
• An opportunity to accelerate your professional development.