German Technical Customer Support

Want to start a new adventure abroad Take a look at Portugal! Portugal is one of the oldest nations in Europe and has a rich culture and history. You can experience this culture and history while also being able to experience the work life in Portugal. We can offer you a job in a company that values their employees and puts them in the first place! Become a part of a close team where you can meet new people and make new friends. And all of this is possible while living in the beautiful Portugal!

About the job

Our brand is the world leader in lighting for professionals consumers and lighting for the Internet of Things.

As a Technical Support Advisor you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job you can develop your IT skills and advance your career at your own pace.

Responsibilities

• Ability to assist users with PreSales General Inquiries and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond to inbound customer requests document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with PreSales General Inquiries and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback
• The CSR Type C is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication channels. He/she must give information in a practical and clear manner within the set parameters. The CSR Type C must also answer questions concerning specific procedures and services

Your Profile

• Native level of Dutch
• Fluency in English (B2)
• Technical Customer Support voice/email/chat
• Experience in technical Troubleshooting (preferable)
• Proactive selfmotivated and a great team player

What do we offer

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the International Mobility Program

Additional Benefits

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities an onsite doctor many discounts in local businesses company parties and events and much more!
• We promote intercompany mobility to work at any of our sites around the world.
• New and modern office

Location

Lisbon Portugal