Service Advisor

Initiate customer dialog Record customer request/complaint and findings (probe for more information relating to the fault diagnosis Guide test drive contact Diagnosis Technician) Carry out initial inspection and test drive vehicle condition check Present advise on and sell current service offers (accessories service packages special offers) Arrange for any outstanding service measures to be carried out Find out whether repair is covered by warranty or goodwill Prepare quotation and clarify mode of payment Agree work to be done with customer and document the order Check availability of parts (special installation advanced booking) Agree deadline with the customer Include information about accident prevention/safety regulations/safety regulations in order Obtain customers authorization by signing the order Advise customer to remove valuables from the car

Requirements

OBJECTIVES OF THE JOB :

1. The Service Advisor has to establish and maintain a personal contact with the customer over the

life cycle of his vehicle and keep the customer loyal to the brand

2. He provides the customer with the information and solutions on product and service to meet his

needs and desires

3. He translates professionally the customer s complaints on to a job order which can be efficiently

executed by the workshop with high quality

4. He promotes actively the service products

5. Effective communication with Service Manager Foreman / Workshop Controller Diagnostic

technicians (in difficult cases) Parts Manager Customer Care Officers