Associate Claims Auditor

Please note that the key experience this role requires is knowledge of claims processes across at least one of the following insurance products:Travel/Healthcare/Ancillary (such asmotor breakdown home emergency and gadget cover).

Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.

Purpose of the job

Collinson Insurance offers personal lines insurance in travel accident & health and a range of ancillary products including home and motor related lines.

The Associate Claims Auditor will report to the Claims Auditor to assist with the delivery of riskbased claims audits for Collinson Insurance. This will involve technical oversight of external and intercompany outsourced claims and assistance arrangements.

Under the supervision of the Claims Auditor the Associate Claims Auditor will measure the effectiveness of internal and external suppliers through the medium of Closed File Reviews (CFR). The reviews will seek to measure adherence to policy terms and conditions delivery against contracted KPI and SLAs and regulatory requirements including the treatment of vulnerable customers. Our partners are located across the UK and internationally.

Key Responsibilities

• Support the Claims Auditor to effectively schedule and plan assigned CFRs to ensure completion of scope within the agreed timeframes
• Support regular visits to supplier offices within the UK and internationally as required to complete fieldwork through the medium of the CFR process
• Produce detailed audit reports to a high standard outlining findings and recommendations
• Build and maintain collaborative relationships with key internal stakeholders and suppliers
• Work with the Claims Auditor to implement changes and improvements identified through the CFR regime
• Keep up to date on regulatory and industry developments so that this knowledge can be applied to the audit process
• Maintain audit records with core documentation working papers and supporting evidence
• Escalate any significant concerns to the Claims Auditor
• Support the Claims Auditor and the wider claims business area with other tasks in line with the role that may be required

Regulatory responsibilities

• Adhere to the FCAs Conduct rules and the Firms code of conduct
• Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role
• Immediately report any known conflicts of interest in line with company policy
• Satisfy on an ongoing basis the companys fit and proper requirements which as a minimum shall take account of your:
  

• Honesty integrity and reputation
• Competence and capability; and
• Financial soundness

Knowledge skills and experience required

• Proven experience in claims management in one or more of the following areas: travel; international medical and dental healthcare; ancillary products such as motor breakdown home emergency and gadget cover
• Awareness of insurance regulation and compliance matters
• Able to measure standards to a consistent and objective level
• An ability to gather data analyse and communicate results and findings in a clear format
• A person who can find solutions to problems
• Strong communication interpersonal skills and comfortable representing Collinson Insurance to external partners
• Highly organised and efficient with an ability to prioritise plan and meet deadlines
• Can work independently and as part of a team

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.