Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Skills Required
Must take Ownership and come up with problemsolving resolutionsto issues for your team.
Experience training staff.
Able to generate your own sales.
Understandthe individual agentsproblemsandweaknesses
Daily Workload
The primary goal is to create a team of customerfocused agents whodeliver an excellent customer experience through knowledge and open communication with management.
Supervise a team of agentsto guarantee that standards andsales targets are met on a daily basis.
Floor manager whomakes sure staff are sticking to their schedule.
Call monitoring coaching and feedback.
Responsible for Trainingand development of staff.
Recommendationsfor product and process developmentbased on customer feedbackand analysis of the same.
Conduct performance appraisal for the teamcompiling reports on team performance and customer feedback.
Communicate information from management to teamand vice versa.
Work closely with team membersto solve customer problems.
Offers solutions and suggestions for process and product improvement to management.
Responsible for making decisions on training requirementsfor team members and adjusting targets to suit the needs of the business
DEPENDING ON YOUR SKILL SET YOU CAN EARN 30000.00 /Month( Commission)
Full Time
Call Center / BPO / KPO / Outsourcing