This Account Director leads at least one large account.
Is the primary point of contact for clients and drives progress within the account alongside Senior project managers/operations colleagues. Leads project at the Client interface establishing a strategic view of the Client account. With confidence drives conversion of new business within accounts. Ensures direct reports build their skill sets particularly across the Solution Suite and confidence in front of Clients.
Client Engagement
Understanding and applying client strategy
Is the first escalation point owning key Client contact relationships
Navigates any Client account issues directly
Gains agreement from the Client about the approach
Leads pitch team and process end to end
Helps team problemsolve client accounts
Fully understands Client situation patient demographics and objectives prior to determining a solution
Communicates requirements timelines issues status and progress to all project stakeholders (clients internal and external suppliers involved in projects)
Is generally viewed as the key contact on accounts and works closely with any Account Executives and Senior Account Executives to manage communication content and channels with the Client
Ensures communication with the client is in alignment with agreed processes and standards as defined by any local policies and practices
Directly and regularly seeks ad hoc and formal feedback from the client
Establishes a broad network across the client account and ensures other internal team members are introduced in a timely fashion based on project deliverables
Approves communication content to Client for AE and SAE
Leads problemsolving / complexities directly with Client and coordinates internal team actions to resolve
Proactively address issues or concerns in your projects to resolve to the clients satisfaction
Escalates any highrisk Client concerns to a more senior team member
Client Project Management
Directs and supports the whole allocated business
Monitors assigned tasks to ensure ontime to standard completion
Plans ahead for the whole team and predicts risks
Manages all Client accounts via reporting team
Ensures all team members are correctly using Project systems/processes/platforms
Proactively manages the delivery of all work for assigned clients on time and in budget and leads financial management of the project including budgets cost estimates invoices and client requirements
Leads all others on the account and resourcing team as is required
Proactively identifies and develops solutions for potential issues or opportunities with current client projects
Ensures highquality standards are maintained
Oversees internal and supplier resources including briefs budgets and deliverables
Ensure others complete the following: project plans preparing presentations for clients and supporting with financial administration such as creating budgets and updating financial trackers
Guide all direct reports on Works with internal functions to ensure highquality deliverables within budgets
Ensures accurate records are completed in the form of project management templates CMAP etc
Proactively raises potential project issues with Clients as they arise and determines potential solutions to ensure the smooth running of the client project
Budgeting and profitability
Ensures upcoming external project costs are accounted for in CMAP
Improves profitability on Client projects
Meets revenue targets and ensures reporting team do
Tracks project profitability and has systems in place to improve
Business Development
Build a broad network of contacts across the Clients
Coordinates documentation and personally presents PSP concepts and solution overview with clients and pitches
Presents web creative and content concepts alongside other team members
Product / Solution Knowledge
Understands the whole AH solution suite and drives conversations with existing and potentially new Clients
Proactively develops business development skills and understanding of the solution suite with direct reports
Can confidently present and advise on OTI
Leadership
Confidently and proactively manages performance via documented 1:1 s Goal setting at least quarterly reviews and yearend reviews and proactively manages any performance issues
Select new team members with adherence to the recruitment process
Develops team through the career path by providing or resourcing buddying and mentoring support
Experience required
Ideally 4 years in an advertising agency context or similar
Tertiary qualification in commerce communication advertising or marketing (preferred)
Ability to manage profitable client projects
Proven ability to reach revenue targets
Proven ability to reach Client satisfaction metrics in a similar context
Advanced project management skills
Small team direct line management
Ideally Behavioural health or digital health experience OR market research consumer behavior customer or patient experience mapping exposure
About Us
Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimise this key behaviour among people living with longterm health conditions. Based on the depth of experience acquired in the past 25 years we have developed proprietary datadriven tools and technologies that enhance patient engagement and empower Change for Good.
Our Vision To preserve the health of people everywhere in any place at any time.
Our Purpose To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.
Why join us In joining our global team you can expect to be warmly welcomed onboarded well and given the scope to do your most innovative work that is supported by pragmatic caring managers. We pride ourselves on the level of communication and collaboration across our team which is truly global.
At Atlantis Health we value open communicationamong our colleagues and in the way we disseminate information to patients living with chronic conditions. Our US agency is entrepreneurial friendly and collaborative and all our awardwinning work is validated by health psychology insights. Our hybrid team works out of a beautiful brownstone in the middle of Millburn NJ surrounded by quaint shops fantastic coffee and unique food outlets. We are a small team but derive the benefits of our global partners.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
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