HR Manager
Posted on :
26-05-2024
Employer Active
1 Vacancy
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Job Description
Job Details
- Hybrid Onsite in Atlantic City office and Remote on some days
- 2 Month Contract
- Monday Friday, 8:00AM-4:30PM
- Weekly Pay
- Public Utility Company
Job Summary
A career in Sales as a New Construction Customer Advocate will allow you the opportunity to be responsible for assisting in the customer growth and success of the company. In this role, the Customer Advocate serves as the primary point of contact for residential and commercial new construction customer from the initial application to the installation of gas service ensuring that gas service is provided on time and within customer expectations. The Customer Advocate will utilize multiple systems to input and track jobs including customer relationship management systems, work management systems and other databases as well as work with other departments to identify and resolve customer issues.
In addition, the person in this role will serve as the principal communication conduit and post-sale support for the New Construction Relationship Managers and customer by focusing on the coordination of internal systems and company resources. It is the responsibility of the Customer Advocate to help set and manage customer expectations, to communicate proactively with customers on their project s status and to facilitate the processing of completed applications with an emphasis on customer satisfaction.
Requirements
- High School diploma or equivalent
- 3-5 years experience in customer service or project management with a focus on affecting change
- 2 years experience in project management, process coordination, or workflow management
- 2 years experience working in CRM system, preferably Salesforce
- Outstanding interpersonal and communication skills
- Demonstrated ability to solve problems aimed at effective issue resolution
- Very well organized and detail oriented
- Extremely adept at follow through
- Dedication to providing great customer service
- Ability to successfully handle multiple tasks
- Independent, disciplined, self-motivated and results driven
- Experience in utility industry is highly desirable
- Outstanding computer skills with ability to quickly learn new systems
- Proficiency in Microsoft Office Suite
- Working knowledge of Work Management and Asset Tracking, Customer Information System (CIS), Customer Relationship Management (CRM) technologies. Customer Care and Billing (CC&B), and Maximo preferred.
High School diploma or equivalent 3-5 years experience in customer service or project management with a focus on affecting change 2 years experience in project management, process coordination, or workflow management 2 years experience working in CRM system, preferably Salesforce Outstanding interpersonal and communication skills Demonstrated ability to solve problems aimed at effective issue resolution Very well organized and detail oriented Extremely adept at follow through Dedication to providing great customer service Ability to successfully handle multiple tasks Independent, disciplined, self-motivated and results driven Experience in utility industry is highly desirable Outstanding computer skills with ability to quickly learn new systems Proficiency in Microsoft Office Suite Working knowledge of Work Management and Asset Tracking, Customer Information System (CIS), Customer Relationship Management (CRM) technologies. Customer Care and Billing (CC&B), and Maximo preferred.
Employment Type
Remote
Department / Functional Area
Key Skills
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