Assistant Manager - Guest Relations - Jumeirah Gulf of Bahrain Resort Spa - BAHRAINI NATIONAL ONLY

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Bahrain Gulf Resort and Spa is an idyllic getaway situated majestically on the shores of the Gulf and takes its architectural inspiration from the gentle movements of the sea. The resort’s cluster of villas and elegantly designed rooms, along with the award-winning Talise Spa, offers a sanctuary for travelers looking to recharge and embark on a journey for wellbeing. Bahrain presents itself as a destination for the ultimate Middle Eastern experience, with its rich heritage of beautiful forts and charming bazaars blending perfectly with an inspirational vision for the future. The resort harmonises Jumeirah’s promise of unparalleled hospitality with the wonder of the destination, providing a true beachside escape in the heart of culture. Set to exceed all guest expectations, the resort and spa is an oasis for nature-loving friends, families and couples hoping to disconnect from the chaos of everyday life.

About the Job:

An opportunity has arisen for a Bahraini National Assistant Guest Services Manager role to join Jumeirah Gulf of Bahrain Resort & Spa Family.

The main purpose of this position to supervise and ensure the smooth and efficient daily operation of the Guest Services operation, ensuring all hotel guests and visitors receive an optimum level of service and care at all times.

Duties and responsibilities of this role:

• To ensure smooth and efficient daily operation of the Guest Services Operation ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
• Ensure correct protocol and treatment is prepared and given to our high-profile VIP guests.
• Ensure that all guest arrival and departure procedures are completed as defined in the Guest Services SOP Manual.
• Ensure that all Guest History Files are well maintained by supervising maintenance of guest history records and carrying out regular spot-checks on the quality & usefulness of the information.
• Handle customer complaints and feedback according to Jumeirah standards ensuring complaints are recorded when necessary.
• Act as Manager on Duty.

المهارات والخبرة المطلوبة

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 1 year hotel leadership experience, including Guest Service Supervisory/Management experience.
• A minimum of 1 year work experience for a luxury hotel.
• A Team Leader or similar in current role within luxury hotel.
• Detail-oriented, organized and very flexible with working extended hours.
• A Middle East experience.