Global Marketing Intern

Position Name: Deskside Support Engineer

Responsibilities:

• Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
• On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks. Most deskside support professionals work full time in an office environment.
• However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
• Deskside support technicians take repair requests in in person and by email, phone, or live chat.
• Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation.
• Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support.

Qualification:

• Strong experience as Desktop support engineer
• Strong experience in supporting executive level users
• ITIL foundation
• Network trouble shooting skills
• VIP Support skills
• MAC & Windows support
• Effective communication in English and local language (Japanese) are mandatory

Preferred Qualification:

• Nexthink
• ITIL foundation
• SCCM
• MAC & Windows certified

Company Description

As a specialty IT Services and Solutions provider, our goal is to challenge the conventional ecosystems and create a new one. Disruptive innovation is at the core of what we do. Managed Services, Network and Server Support, Data Center related works and Digital Transformation are our expertise