Online Sales Executive
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Job Description
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About the job
Company Description
Bright Ideas Communications is a marketing company located in Amman that specializes in creating innovative marketing strategies. They provide marketing solutions for businesses of all sizes, including branding, digital marketing, social media management, advertising, and public relations. Their team of experienced professionals delivers results-driven solutions that help clients reach their target audience, and achieve their business goals.
Role Description
This is a full-time on-site role for an Online Sales Executive. The Online Sales Executive role involves day-to-day tasks such as engaging with customers, facilitating sales, and providing customer support through various online platforms. The Online Sales Executive must possess strong communication and interpersonal skills to deliver high-quality customer service to clients.
Key Responsibilities:
- Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns.
- Gaining a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
- Communicating clearly and professionally with customers, colleagues, and supervisors, and actively listening to customers' needs.
- Identifying and resolving customer problems and complaints while following company policies and procedures.
- Accurately recording customer information, interactions, and transactions in the company's database or CRM system.
- Efficiently managing call time and ensuring prompt response to customer inquiries.
- Continuous Learning: by keeping up to date with product or service knowledge and participating in ongoing training programs.
- Meeting performance metrics and targets, such as call handling times, quality scores, as specified by the employer.
- Providing regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.
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Qualifications:
- People with health care experience will have more points
- People with excellent English language will have more points
- Strong verbal and written communication skills
- A customer-focused attitude, patience, empathy, and the ability to manage challenging customer interactions.
- Problem-Solving Abilities.
- Adaptability to change.
- Shift Flexibility (including evenings, weekends, and holidays)
- Ability to work under pressure.
- A medium to high typing speed is required.
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Se
Employment Type
Full Time
