Customer Service Officer

The role:

• Collect documents needed and process the application with the appropriate authorities.
• Follow up on customers enquiries regardingtheir visa application status.
• Provide an understanding of relevant migration policies and procedures to provide accurate timely consistent and appropriate information to visa applicants.
• Record case notes to provide a clear and accurate history of actions taken and/or advice given and prepare correspondence.

Requirements:

• Additional language capability (verbal and written) work experience in assistance industry would be an added advantage.
  Good verbal and written communication skills in English and local language(s) is an advantage.
  Ability to assess a situation objectively and pay attention to detail.
  Ability to multitask and prioritize workload.
  Proficient in Microsoft Office Applications (i.e. Outlook Word Excel).