Technical Support Advisor English Speaker
Posted on :
01-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2431025
- Provide prompt and accurate technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
- Document and escalate unresolved issues to higher-level support teams.
- Maintain detailed records of customer interactions and support activities.
- Proactively identify and address potential customer issues to prevent escalations.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Serve as a resource to other support personnel
- Participate in ongoing training and development to stay abreast of the latest technology advancements.
- Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
Employment Type
Full Time
Department / Functional Area
Key Skills
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